Barco signs service partnership agreement with ST Electronics for South East Asia
SINGAPORE: Barco has signed a service partnership agreement with systems integrator ST Electronics (Training and Simulation Systems) in Singapore to provide support services for Barco’s training and simulation products in South East Asia.
Barco reports that its training and simulation business has seen rapid growth across the Southeast Asian region, leading it to seek out a local service partner to provide customers with more effective service and support.
As part of the partnership, Barco will provide regular in-depth product training to ST Electronics engineers, and in turn ST Electronics will stock spare parts and consumables for the brand’s products.
‘ST Electronics is very pleased to have Barco as a partner in our region,’ said Aaron Koh, deputy air business division manager, ST Electronics. ‘We will provide Barco customers with expert first-level service support during regular office hours, on-site intervention, and problem diagnosis. In the area of hardware support, we will also provide support for consumables and parts.’
‘This service agreement covers Singapore, the Philippines, Pakistan, Thailand, Vietnam and Myanmar,’ added Glenn De Vos, director customer services, Barco Simulation. ‘Most of Barco’s SIM series of simulation projectors are included in this agreement. We are very excited to have ST Electronics (Training and Simulation Systems) as a partner – their skills will help us fulfil our commitment to provide our customers with the very best services.’