Clear-Com certifies NMK for product and service training
UAE: Clear-Com has announced that it has given certification to NMK Electronics for completing an extensive series of intercom product and service training sessions.
In 2009, NMK joined Clear-Com’s global network of over 1,000 channel partners. Since then, NMK has received extensive sales and technical training on Clear-Com’s portfolio of intercom products. The company has also undergone factory service training in Germany to extend its value-add to clients in Dubai. As a result, NMK’s intercom customers now experience a much faster service and support turnaround.
‘We do our best to offer not only products to our customers, but also solutions,’ explained Moswain Antao, head of marketing for NMK. ‘This includes customer service before, during and after the transaction. Whether it is providing a unit to demo, an emergency loaner unit, or providing technical support– keeping the customer happy is our end goal.’
NMK pre-sales support includes supplying demo systems and system diagrams, and helping clients build bills of quantities. The company ensures that products are in stock to meet unexpected market demands – which NMK admits is ‘the norm’ in the live performance and marine markets. Post-sales support includes responding to local service requests to ensure faster turnaround for its customers.
Additionally, NMK will be hosting regular educational seminars as well as one-on-one orientations with clients. The small-group seminars include in-depth hands-on technical training and application-based learning. Customers are also invited to discuss their own projects.
‘At Clear-Com we understand that our end-users prefer to deal with local experts who speak their language, understand their culture and business environment, and can support their deadlines,’ said Karlie Miles, Clear-Com director of EMEA and South Asia Pacific sales. ‘This is why we have built up a network of channel partners for serving a variety of markets. NMK epitomises the type of partner we select to promote, distribute, and service our products. They truly add value to the process.
‘NMK’s certification recognises the company’s superior service and deep technical knowledge, as well as a better overall experience for its clients,’ she added. ‘Customers in the Middle East can rest assured they have a well-informed, experienced team in their locale to provide support when they need it.’