Customer satisfaction drives improvement at Baldwin Boxall
WORLD: Baldwin Boxall has recently conducted a survey of its clients to discover the level of customer satisfaction with its products. The manufacturer of life safety sound systems aims to use the feedback received to continually improve its product range.
Over 90 per cent of customers that took part in the survey stated that they were ‘extremely/very satisfied and more than 96 per cent rated the company’s products as high/very high quality and were extremely likely/likely to purchase from Baldwin Boxall again. Room for improvement was provided by way of 24 per cent not agreeing that products were well designed.
In addition to the products and the company’s reputation, the manufacturer’s staff also received plenty of praise, with more that 90 per cent of those surveyed rating the organisation as extremely/very professional. ‘Being a customer for many years is a testament to your products, approach and relationship support,’ noted one respondent. Another customer noted, that the company possessed ‘old school values, decent people and good equipment’.
‘My fellow directors and I are really proud of our staff, they all do an absolutely fantastic job and the results of this survey are proof of this,’ said Baldwin Boxall’s sales and marketing director, Nick Baldwin. ‘Every person, at every level, has a role to play and each one makes a very real difference to the service that we deliver,’