Harman launches service centre in Chennai
Published: ASIA
INDIA: Harman Professional India has announced the launch of its Authorised Harman Service Centre (AHSC) in Chennai, strengthening the company’s countrywide support network within southern India. Zion Services has been appointed as the AHSC in Chennai.
Zion Services has been operational since November 2013 and will support the Harman Professional brands: AKG, BSS, Crown, dbx, JBL, Lexicon, Soundcraft and Studer, as well as the Martin Professional range of lighting and video equipment. Centrally located at Valsarvakkam, the service centre will provide after sales support to both walk-in and on-site customers.
‘In the dynamic industry of professional audio, especially in live events and projects, it is imperative to provide customers with best and timely after sales support,’ said Ganesh Kumar, senior manager, service, Harman Professional India.
‘With a service network that spans the length and breadth of the country, coupled with the toll-free customer helpline, we have truly established an industry benchmark within a span of one year. The turnaround time has been effectively managed from the start of our operations, and the processes have been further streamlined, thus ensuring a hassle free service experience.’
‘The AHSC appointment for Zion Services for the Harman Professional range in India marks another major step towards extending our capabilities into a challenging space of professional audio,’ commented SM Jayaraj, proprietor, Zion Services. ‘We are proud to be associated with Harman and look forward to a successful partnership, creating a delightful customer experience in the region.’
‘We look forward to continually expanding our footprint in India through the expansive dealer and channel partner network,’ added Prashant Govindan, director, India operations, Harman Professional. ‘With these initiatives, we are raising the bar for a robust and effective customer service across industry segments in the country.’
Harman India plans to expand to five additional service centres across the country in the near future.