HHB announces most qualified Pro Tools technical support team
Published: ASIA
WORLD: HHB Communications Ltd has announce that technical support engineers Mike Rigby, Simon Haycock and John Johnson have been accredited by the PT400 Avid Certified Service Representative (ACSR) Pro Tools course.
Both HHB and its London subsidiary Scrub provide technical support for clients, with a strong focus on Avid Pro Tools as well as other Mac and PC based DAW's. Their outstanding service as an Elite Reseller has earned them Avid’s EMEA Pro Audio Partner of the Year 2013 Award. HHB has also been chosen to host the UK’s first 24-channel Avid S6 M40 control surface. Located in Scrub’s 5.1 equipped demo facilities in the heart of Soho, the revolutionary new modular S6 control surface is available for demos by its highly trained S6 experts.
‘We are very excited to offer our clients the services of three ACSR Pro Tools technicians,’ said HHB group sales director, Steve Angel. ‘This certification only strengthens their ability to provide unparalleled services to our Pro Tools customers, as they are equipped to offer unique skills and exclusive product demos to our customers.’

The ACSR certification provides even further depth to the Pro Tools services offered by HHB’s Technical Department, which includes presales workflow and integration consultation, predelivery and onsite configuration and setup and after-sales support and training. The PT400 course is specifically designed for professional support and maintenance personnel and focused on configuration and troubleshooting techniques that minimise system downtime and maximise productivity for Pro Tools HD systems.